9 Queen Street
Hastings, VIC, 3915

(03) 5972 8000

Book Online

Opening Hours

Monday:

8:00am – 6:00pm

Tuesday:

8:00am – 6:00pm

Wednesday:

8:00am – 6:00pm

Thursday:

8:00am – 8:30pm

Friday:

8:00am – 8:30pm

Saturday:

8:00am – 5:00pm

Sunday:

Closed

Public Holidays:

Closed

Welcome to Hastings Family Medical Centre

We are delighted to have you as part of our community!

Our dedicated team provides top-quality care in a warm, friendly environment. Whether for routine check-ups or specialised attention, we support your health and wellbeing every step of the way.

Thank you for choosing us as your healthcare provider.

Book An Appointment

Book Online

View all GP availability or select your preferred doctor.

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Download App

Download our app for iOS or Android to book an appointment anytime, anywhere.

App Features

• Book in with your preferred doctor or clinic.
• Easily keep track of, and manage, appointments (e.g. confirm, cancel or reschedule).
• Receive reminders for your appointment.
• Check in online, and see your place in the queue
• Join a video consult with your doctor.

Call Us

Call our friendly admin team to make your next appointment.

Call Us & Book

If you require an interpreter service, or if you are deaf or have a hearing or speech impairment and require assistance, please inform our reception who will contact assistance services on your behalf. More information can be found at tisnational.gov.au (interpreting services) and relayservice.gov.au (hearing or speech impairment services).

Our Doctors

Dr Gerald Tong

General Practitioner

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Dr James Teah

General Practitioner

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Dr Sharmila Rajaintharan

General Practitioner

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Dr Shahana Rahman

General Practitioner

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Dr Syed Raza

General Practitioner

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Dr James Lee

General Practitioner

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Dr Kelly Gibbs

General Practitioner

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Dr Aika Tio

General Practitioner

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Dr Derek Reinecke

General Practitioner

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Dr Fatima Farighi

General Practitioner,

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Dr Amitavh Chowdhury

General Practitioner

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Dr Joel Tai

General Practitioner

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Dr Bradley Hull

General Practitioner

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Dr Joseph Elujoba

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Within Our Practice

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Partnered Services

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Our Most Common Services

Standard GP Consultations

A standard GP consultation is designed to assess and manage a wide range of everyday health concerns. It commonly includes care for acute illnesses such as colds and flu, gastroenteritis and urinary tract infections, as well as follow‑up appointments to review test results or ongoing symptoms.

GPs also use these consultations to provide medication reviews and repeat prescriptions, arrange referrals to specialists, and request imaging or pathology when needed.

Importantly, standard consultations are where new or early signs of chronic conditions such as diabetes, asthma or high blood pressure are first identified and a management plan is discussed.

Chronic Condition Management

Chronic Condition Management focuses on supporting patients living with long‑term conditions such as diabetes, cardiovascular disease, chronic obstructive pulmonary disease (COPD) and asthma, arthritis, and mental health comorbidities.

Through structured care plans, regular reviews and coordinated support with allied health and specialist services, GPs help patients monitor their condition, adjust treatments and address both physical and emotional health needs.

The aim is to improve quality of life, reduce complications, and provide continuity of care, so patients feel confident, informed and supported in managing their health over the long term.

Mental Health

Mental health identification and treatment focus on early recognition, compassionate care and ongoing support. GPs commonly identify concerns such as anxiety, depression, stress and adjustment difficulties during routine consultations and provide a safe, confidential space to talk about mental wellbeing.

Care may include the development of a GP Mental Health Treatment Plan, brief counselling and practical strategies, as well as referrals to psychologists, psychiatrists or other non‑GP specialist services when additional support is needed.

This coordinated approach helps patients access appropriate care, build coping strategies and improve their overall mental health and quality of life.

45 – 49 Years Health Assessments

A 45 – 49 Years Health Assessment is a preventive health check designed for people aged 45 – 49 who are at risk of developing chronic disease.

During the assessment, the GP reviews the patient’s medical and family history, lifestyle risk factors (such as smoking, diet, physical activity and alcohol use), and checks key measurements including blood pressure, weight and waist circumference.

The consultation may also involve assessing mental wellbeing and discussing early signs of conditions such as diabetes or cardiovascular disease. Based on the findings, the GP provides personalised advice, preventive strategies, referrals, or follow‑up care to help reduce future health risks and support long‑term wellbeing.

75+ Years Health Assessments

A 75+ Years Health Assessment is a comprehensive preventive check designed to support the health, independence and quality of life of older people.

The assessment looks at physical health, chronic conditions, medications, mobility, fall risk, vision and hearing, as well as cognitive function and mental wellbeing. It also considers social supports, daily functioning and home safety.

Based on the findings, the GP develops a personalised management plan, which may include preventive care, medication adjustments, referrals to allied health or community services, and regular follow‑up to help maintain overall health and wellbeing.

Child and Adolescent Health

Child and adolescent health focuses on supporting children and young people through all stages of growth and development.

GPs provide care for acute illnesses, ongoing conditions such as asthma or eczema, and support routine immunisations, developmental checks and school‑age health concerns.

Consultations may also address nutrition, sleep, physical activity, learning or behavioural issues, and emerging mental health or emotional wellbeing concerns, particularly during adolescence.

GPs work closely with families and, when needed, coordinate referrals to paediatricians, psychologists or allied health services to ensure children and adolescents receive age‑appropriate, holistic and ongoing care.

Women’s Health

Women’s health care focuses on comprehensive, compassionate, and confidential support across all stages of life.

We offer dedicated women’s health services, including cervical screening (often completed during a standard consultation), breast checks, reproductive and sexual health care, and menopause support.

GPs also provide pregnancy confirmation and antenatal shared care, contraception advice including IUD planning, and ongoing menopause management tailored to individual needs.

This holistic approach ensures women receive respectful, personalised care that supports their health and wellbeing from adolescence through to later life.

Men’s Health

Men’s health care focuses on prevention, early detection and proactive support for long‑term wellbeing.

We provide comprehensive men’s health services, including prostate cancer checks, cardiovascular risk assessments, reproductive and sexual health care, and personalised lifestyle support such as nutrition, exercise, weight management and smoking cessation.

GPs also help identify and manage common issues like fatigue, stress, mental health concerns and chronic conditions.

Our aim is to promote early detection, reduce future health risks, and support men to maintain their health and wellbeing at every stage of life through confidential, tailored care.

Asthma Management

Asthma management focuses on helping patients achieve good symptom control and maintain long‑term lung health.

We offer personalised assessment, diagnosis and ongoing management to help you breathe easier, with care tailored to your individual triggers and lifestyle.

Management includes regular reviews, inhaler technique checks, written asthma action plans, and adjustments to treatment as needed to reduce flare‑ups and prevent exacerbations.

Through education, monitoring and proactive care, GPs support patients to manage their asthma confidently and stay active and well.

Diabetes Assessments and Management

Diabetes assessment and management focuses on early detection, effective control and long‑term complication prevention.

We offer diabetes checks, diagnosis and ongoing management plans tailored to your individual needs, including blood glucose monitoring, medication review and lifestyle guidance.

GPs support patients with education, regular reviews and goal setting, and coordinate care with allied health professionals such as dietitians, diabetes educators and podiatrists when needed. This structured, team‑based approach helps you maintain stable health, reduce the risk of complications and confidently manage your diabetes over the long term.

Contact & Opening Hours

Find Us

9 Queen Street
Hastings, VIC, 3915

Get Directions

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Contact Us

(03) 5972 8000

(03) 5972 8001

Email Us

Opening Hours

Monday:

8:00am – 6:00pm

Tuesday:

8:00am – 6:00pm

Wednesday:

8:00am – 6:00pm

Thursday:

8:00am – 8:30pm

Friday:

8:00am – 8:30pm

Saturday:

8:00am – 5:00pm

Sunday:

Closed

Public Holidays:

Closed

Afterhours GP Service

To make an afterhours GP booking, click here.

Email Us

Please note we cannot process appointment and document requests, referrals, repeats, or results enquiries via email. Emails are checked periodically throughout the day and are usually actioned within two business days. For assistance, please call the clinic or book an appointment online.

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Fees & Policies

Fees & Payment

This is a Mixed Billing Clinic. Patients may pay a combination of Bulk Billing and Private Billing as determined by their doctor.

Pensioners, Concession Card holders and children 15 and under may be eligible for Bulk Billing.

Medicare may reimburse part of the doctors consult fee and patients pay the difference often known as the ‘gap’ or ‘out-of-pocket’.

For valid Medicare card holders, Medicare rebates can usually be processed on-site however at times; patients may be required to pay for the service and make a claim directly with Medicare.

Medicare refunds are usually deposited within 2 working days, often immediately, to patients nominated bank account.

Non-Medicare services, procedures and consumables may attract additional fees.

Missed appointments will result in a non-attendance fee.

Fees are payable on the day of service. This clinic accepts EFTPOS, most credit cards and cash.

Please see the front desk in advance of your appointment if you wish to discuss our fees.

Referrals, Prescriptions & Follow-up

An appointment is required for all referrals, prescriptions and follow up visits. Referrals and prescriptions may incur an additional fee.

Doctors review all results and if follow-up is needed, patients will be contacted via telephone, SMS, email or letter depending on the urgency.

If patients are not contacted but still wanting to discuss results, they should book a follow up appointment.

Reminders & Recalls

Doctors review all results and if follow up is needed, patients will be contacted via telephone, SMS, email or letter depending on the urgency.

If patients are not contacted but still wanting to discuss results, they should book a follow up appointment.

Our practice supports preventive care with reminders for screenings, immunisations and tests. You may receive an SMS, email or letter when a check-up is due. Please inform reception if you wish to opt out.

Communication

Most concerns are best handled in a consultation, however urgent medical advice is available during clinic hours.

Calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken.

Emails are checked periodically throughout the day and are usually actioned within 2 business day.

Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice or urgent advice.

If your call is urgent and a doctor is not available, you will be put through to the nurse and triaged accordingly.

If you need immediate assistance during business hours and are unable to reach us, please call medical emergencies on dial 000.

Assistance Services

If you or a family member requires an interpreter, the Australian Government Department of Health, Disability and Ageing offer interpretation services through its Translating and Interpreting Service (TIS). Please call the TIS on 131 450 or visit the TIS website.

If you or a family member is deaf or have a hearing or speech impairment and require assistance, please inform our receptionist who will contact assistance services on your behalf.

More information can be found on the Australian Government Access Hub website.

Pathology & Radiology Results

To protect patient confidentiality and comply with the National Privacy Act, patients must book a follow-up appointment with their doctor to receive and discuss their pathology and radiology results.

Cancellations

Cancellation Policy

Your appointment time is reserved especially for you. If you cancel or do not attend your appointment without adequate notice this prevents us treating another patient who may require our services.

Please provide at least 24 hours’ notice to cancel or change your appointment time.

Failure to attend your appointment or give 24 hours’ notice may result in a cancellation fee.

Patient Feedback

We acknowledge that patient feedback and complaints are an important source of patient information.

Under the Human Rights Commission Act 2005, people with complaints should try to resolve them directly with the health service provider or medical centre by emailing them via this form.

If a satisfactory outcome is not achieved, then complaints can be directed to the:

Health Complaints Commissioner
Level 26, 570 Bourke Street,
Melbourne,
VIC 3000

hcc.vic.gov.au | 1300 582 113

Privacy & Data Collection

We comply with Commonwealth Government Legislation ensuring the privacy of patients is maintained.

Our Privacy Policy and Data Collection Statement can be viewed by following the links below.

– Privacy Policy
– Data Collection Statement

Further information is available from the:

Office of the Australian Information Commissioner
GPO Box 5288,
Sydney
NSW 2001

www.oaic.gov.au | 1300 363 992